Who We Are
This is the privacy policy for TruthForge Apparel. It explains what information we collect when you shop with us, why we collect it, and how it is handled.
Order Information
When you place an order, we collect information such as your name, email address, phone number, billing and shipping address, and order details. This information is used to process, fulfill, and deliver your order, and to communicate with you about it.
Payment Processing
Payments are processed through our third-party payment providers. We do not store your full card or payment credentials on our servers — that information is handled directly by the payment provider under their own security and privacy practices.
Shipping & Delivery
Your delivery details are shared with the local delivery partners handling your order in Kenya, solely for the purpose of getting your order delivered to you. (International shipping details will apply once international ordering is active.)
Contact Forms & Support
If you contact us by email, WhatsApp, or Instagram, we keep a record of that conversation so we can assist you and follow up on any related order.
Cookies
Our site uses cookies to keep your cart and checkout session working correctly and to remember your preferences. If you leave a product review, you may opt in to saving your name, email, and website in a cookie for your convenience on future visits.
Account Data
If you create an account, we store the order history and personal details associated with it. You can view, update, or request deletion of this information at any time by contacting us.
How Long We Retain Your Data
We retain order information for as long as needed for accounting, legal, and customer support purposes. Account data is retained for as long as your account is active, or as required by law.
Your Rights
You can request an export of the personal data we hold about you, or request that we erase it, by contacting us directly. This does not include data we are required to keep for legal, tax, or fraud-prevention purposes.
Contact
Questions about this policy? Reach us via our Contact page.